Shipping policy

Shipping Policy

Last updated: 3 October 2026

Thank you for shopping with The Practical Pick. This Shipping Policy explains how orders are processed and delivered within Australia.

Shipping destinations

We currently deliver to addresses within Australia.

Some products may not be available for delivery to remote areas, offshore territories, PO boxes or parcel lockers because of courier or supplier restrictions. Any applicable limitation will be communicated after the order is placed.

Order processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

As we work with Australian suppliers and fulfilment partners, products may be dispatched directly from a supplier’s warehouse. Processing times may vary during sales periods, public holidays or periods of unusually high demand.

After your order has been dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.

Estimated delivery times

Estimated delivery times after dispatch are:

  • Metropolitan areas: approximately 3–10 business days

  • Regional areas: approximately 5–14 business days

  • Remote areas: approximately 7–20 business days

These timeframes are estimates only and are not guaranteed. Delivery may take longer because of courier delays, severe weather, public holidays, remote delivery locations or other circumstances outside our reasonable control.

Shipping charges

Any shipping charge applicable to your order will be displayed at checkout before payment is completed.

Certain products, locations or oversized items may attract an additional delivery charge. If an unexpected surcharge applies and was not shown at checkout, we will contact you before processing the order.

Multiple packages

Products in the same order may be supplied from different warehouses. Your order may therefore arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because we dispatch an order in multiple packages unless this was clearly disclosed before purchase.

Order tracking

Where tracking is available, the tracking number will be sent to the email address provided with your order.

Tracking information may take up to 48 hours after dispatch to appear in the courier’s system.

Correct delivery information

Please check your name, delivery address, postcode, email address and telephone number carefully before submitting your order.

If you notice an error, contact us as soon as possible at hello@thepracticalpick.com.au. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before it can be sent again.

Authority to leave

Some couriers may leave a parcel in a safe location when nobody is available to accept delivery. Authority-to-leave services are subject to the courier’s procedures and the suitability of the delivery location.

If a signature is required and nobody is available, the courier may leave instructions for redelivery or collection.

Delayed deliveries

If your order has not arrived within the estimated delivery period, please:

  1. Check the tracking information.

  2. Check whether the courier has left a delivery notice.

  3. Confirm that the delivery address supplied with the order is correct.

  4. Contact us at hello@thepracticalpick.com.au, quoting your order number.

We will contact the supplier or courier and help investigate the delay.

Lost packages

If tracking shows that a package has been delivered but you cannot locate it, please check around the property, with other household members, neighbours, building management or your local collection point before contacting us.

Please report a potentially lost package within five business days of the expected or recorded delivery date. We will investigate the matter with the courier and advise you of the available resolution.

Damaged or incorrect products

Please inspect your order as soon as it arrives.

If a product is damaged during delivery, defective or different from what you ordered, contact us at hello@thepracticalpick.com.au as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label

Please retain the product and its original packaging until we provide further instructions.

Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Cancellations and changes

Contact us immediately if you need to cancel or change an order. We will try to accommodate your request, but an order cannot generally be cancelled or changed after it has been processed or dispatched.

Returns

Shipping-related enquiries are covered by this policy. For information about change-of-mind returns, faulty products, refunds and return shipping costs, please refer to our Refund and Returns Policy.

Contact us

If you have questions about shipping or delivery, please contact:

The Practical Pick
Email: hello@thepracticalpick.com.au
Business address: 45 Bandjalong Crescent, Aranda, ACT 2614
Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM AEST